Shipping & Return Policy
All orders are processed and shipped from Singapore. All delivery methods includes tracking and “Signature Required Service” which requires a person at the intended destination to sign for the package upon delivery.
Local orders will be shipped with couriers such as Singapore Post, Ninja Van and Qxpress, From time to time, we may change the aforementioned couriers.
International orders will be shipped with DHL Express (unless otherwise stated). All orders are shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority and we do have control over this matter. Payment of these is necessary to release your order from customs. For more information, please consult your country’s customs office.
RETURNS & EXCHANGE
We do not accept any form of returns as all item(s) are made upon order unless it is found to be incorrectly sent or faulty. However, with all products produced and treated in an unique manner, items may not adhere strictly to given specifications.
If you are unhappy with your order within 7 days of receiving it, you may exchange your order for other product(s) on our site. Any difference in price value must be topped up or forfeited. We will only process your exchange upon receiving your returns. Additional shipping costs will be borne by you.
In the event if item(s) are returned, kindly indicate your order reference, together with the return address on the outside of the package. Please ensure that sent item(s) must be in its original condition.
Item(s) that are to be returned back to Omitir must be done within 28 days of receiving the order in their original packaging, with all labels attached.
Please take reasonable care to ensure that the goods are not damaged in transit. Returns that are damaged, soiled, altered or without original labels will not be accepted and returned back to you, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Orders have to be returned through registered postage or courier service and retain proof of postage and tracking, as the goods remain your responsibility until received at Omitir.
You will be responsible for bearing your own shipping costs.