Shipping and Returns
All orders will be packed and shipped from our studio and representative in Singapore.
We are now offering 2 methods of delivery: Standard shipping of US$30 worldwide (which takes up to 12-15 working days) or Express shipping of US$88 worldwide (which takes up to 3-5 working days).
For orders above US$500, you are entitled to free express shipping worldwide.
All orders shipped will be trackable via the various shipping platforms (DHL, TNT and Speedpost).
We do not accept any returns nor refunds as all item(s) are made upon order unless item(s) are found to be incorrectly sent or faulty. However, with all products produced and treated in an unique manner, items may not adhere strictly to given specifications.
In the event if item(s) are returned, do clearly indicate the return code which will be issued after confirmation, together with the return address on the outside of the package. Please ensure that sent item(s) must be in its original condition.
Item(s) that are to be returned back to Omitir Concepts must be done within 20 days of receiving the order in their original packaging, with all labels attached.
Please take reasonable care to ensure that the goods are not damaged in transit. Returns that are damaged, soiled, altered or without original labels will not be accepted and will be sent back to you, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Kindly send all items to be returned through registered postage or courier service and retain proof of postage and tracking, as the goods remain your responsibility until received at Omitir Concepts.
Only returned items that have been approved prior will be valid for exchange to the accurate item or refunded in the form of a credit voucher. All credit vouchers have a 1 year validation and cannot be sold for cash.
Kindly contact firstname.lastname@example.org for more information.